SocialMint AI help

Questions and answers

Short answers to the questions buyers ask most. Cannot find yours? Email admin@ankor.co.za.

What is SocialMint AI?

A web app that writes social media posts, images and short videos in your brand's voice, using your own API key. You copy or download what it makes and post it yourself.

Do I need to install anything?

No. It runs in your web browser. Open the app link, sign in and start.

Why do I need my own API key?

So you pay the AI company directly for what you use, at their price, with no mark-up from us. Your key is saved in your browser; each request passes through our server to the AI company and is not saved. See How to get your API key.

How much does the AI cost?

That depends on the AI company and how much you make. Check the pricing page of the company you choose and set a monthly spending limit there.

Is my API key safe?

Your key is saved in your browser only. It passes through our server with each AI request and is never saved there or written to logs. We will never ask you for it. Use Clear in Settings to remove it at any time.

Does it post to my social media accounts for me?

No. It writes the post and makes the images and videos. You click Copy post text or Download and post it yourself. This keeps your accounts safe and in your control.

Which platforms can I write for?

Facebook Page, Instagram, Threads, LinkedIn Page, YouTube, TikTok, X, Pinterest and a WordPress blog.

Where are my brand kits and drafts saved?

In your browser, on the computer you use. They do not move to another computer or browser by themselves, and clearing your browser data removes them.

I cannot sign in. What do I do?

Use the exact email you paid with and the receipt number from your purchase email. A new purchase can take a few minutes to reach us. If it still does not work, email admin@ankor.co.za with your receipt number. Never send a password.

The app says my key was rejected.

The key was copied wrongly, deleted or has no credit. Make a new key with the AI company, add credit if needed, and save it again in Settings.

A feature says "Unlocked, coming soon". What does that mean?

It is part of what you bought but not switched on in the app yet. It will switch on when ready, at no extra cost.

A feature says "Upgrade to unlock".

That feature belongs to another plan. The note tells you which one.

Can I use it for my clients?

The front end is for your own business. Client work needs the Agency or Agency Lite plan.

What is the refund policy?

You have 30 days. Ask through the marketplace you bought from, or email admin@ankor.co.za with your receipt number. Refunds go through the marketplace you bought from (WarriorPlus or JVZoo). When a purchase is refunded, its access ends.

How do I get help?

Email admin@ankor.co.za. Tell us your receipt number, what you clicked and what you saw. A screenshot helps. Never send your API key or a password.